Welcome to BAKKA's loyalty and referral programmes. On this page you will find information about both our ‘Smiles’ loyalty programme and how you can earn discounts with our referral programme.
How to take part
You need to have a customer account on our website so that we can give you Smiles and discounts. If you don’t have one, you can sign up for free. If you have ordered from us before, then you may have created an account as part of the order process. You can check by trying to log in to your account.
Loyalty Programme: Earn Smiles for Money Off Future Purchases
You can earn Smiles for the following actions:
- Place an Order – 1 Smile for every £1 spent
- Sign up for an account – 100 Smiles
- Write a Product Review on the website – 100 Smiles
- Like BAKKA on Facebook – 50 Smiles
- Share BAKKA on Facebook – 100 Smiles
- Write a Product Review on Facebook – 100 Smiles
- Follow BAKKA on Instagram – 50 Smiles
- Write a Review of BAKKA on Google Business – 150 Smiles
How do I check how many Smiles I have?
Simply log in to your account and click on the launcher icon to see your Smiles balance.
Spending your Smiles
You can spend your Smiles as follows:
- £10 off for 250 Smiles
- £30 off for 500 Smiles
- £70 off for 1000 Smiles
Smiles can only be redeemed against the main collections of knitwear and interiors in the Shop. They cannot be used for purchases of the book, knitting patterns, or hand-knitted keps and cloche hats.
They cannot be used in conjunction with any other promotion.
How do I spend my Smiles?
Log in to your account and click on the Smiles launcher icon to see how many Smiles you have. Then click ‘Spend Smiles’. This will show you what you can redeem. Choose the amount you want to claim, then click the ‘Redeem’ button to generate a unique discount code which can be used at the checkout.
Will my Smiles expire if I don't spend them?
No, there's no expiry date for Smiles so you can take advantage of them whenever suits you.
Referral Programme: Refer a Friend and You Both Receive Discounts
Refer a Friend
In addition to our loyalty scheme, you and a friend can both save with our referral programme. Simply refer a friend using the options in the Smile launcher (at the bottom right when logged in). Your friend will receive 20% off their first order. Once they have purchased something, you will receive a £20 discount voucher which you can use when you spend over £60.
We are here to Help
Please email firstname.lastname@example.org if you have any questions at all, and we will get back to you as soon as possible.